Terms of Service

1. Eligibility and accounts

You must be at least 18 and legally able to enter this agreement. You must provide accurate information, keep your sign-in credentials secure, and promptly notify support@getcaltra.com of suspected unauthorized access. You are responsible for activity performed through your account except to the extent caused by our failure to use reasonable security.

2. Health and nutrition disclaimer

Caltra is a general wellness and nutrition-tracking tool. It is not a medical device, healthcare provider, dietitian, emergency service, or substitute for professional medical advice, diagnosis, or treatment. Nutrition values, expenditure estimates, AI results, goals, and recommendations may be incomplete or inaccurate and must be reviewed by you.

Do not use Caltra to make urgent or high-risk medical decisions. Seek qualified professional advice before changing diet, exercise, medication, or treatment, especially if you are pregnant, have an eating disorder, diabetes, allergies, a metabolic condition, or another medical concern. Contact local emergency services in an emergency.

3. Your use of the Services

We grant you a personal, limited, revocable, non-exclusive, non-transferable right to use the Services in accordance with these Terms. You may not:

• violate law or another person’s rights;
• access another person’s account or data without authorization;
• probe, disrupt, overload, scrape, reverse engineer, or bypass security or usage limits except where law expressly permits;
• submit malware, unlawful content, or content you do not have the right to use;
• use automated means to abuse food search, AI analysis, contributions, or subscriptions; or
• use the Services to develop or train a competing model or database without written permission.

4. User content

You retain ownership of content you submit. You grant Caltra a worldwide, non-exclusive license to host, process, reproduce, and display that content only as needed to provide, secure, support, and improve the Services as described in the Privacy Policy.

If you explicitly submit a food or label contribution for inclusion in a shared food database, you grant Caltra a perpetual, worldwide, royalty-free, sublicensable license to review, adapt, publish, and distribute the submitted food facts and associated images for that purpose. You represent that you have the necessary rights and that the submission is accurate to the best of your knowledge. Caltra may reject or remove a contribution.

5. AI features

AI features can produce incorrect, incomplete, or unexpected results. You must verify ingredients, allergens, serving sizes, calories, and nutrient values before relying on or saving a result. Do not submit content you are not authorized to share. AI availability and usage limits may vary by subscription and may change to protect reliability and cost.

6. Apple Health and third-party services

Apple Health integration is optional. Apple, Google, OpenAI, Supabase, Cloudflare, RevenueCat, PostHog, Sentry, and other third-party services have their own terms and privacy practices. Caltra is not responsible for third-party services outside our control. Revoking a platform permission or optional privacy choice may disable the related integration but does not prevent use of Caltra’s core features.

7. Subscriptions, billing, and cancellation

Paid subscriptions are billed through the Apple App Store or Google Play. The price, billing period, trial terms, and renewal terms shown at purchase are part of these Terms. Unless cancelled at least 24 hours before the end of the current period, a subscription may renew automatically as disclosed by the store. Manage or cancel the subscription in your Apple or Google account settings. Deleting Caltra does not cancel a store subscription.

Payments, refunds, and billing disputes are handled under the applicable store’s rules, except where mandatory law provides otherwise. Caltra may change future prices or features with notice required by the store or law. A price change does not take effect for an existing period already paid.

8. Intellectual property

The Services, software, design, trademarks, and Caltra-provided content are owned by Caltra or its licensors. These Terms do not transfer ownership. Third-party food data may be subject to its identified source license.

9. Availability and changes

We may update, improve, suspend, or discontinue features. We do not promise uninterrupted or error-free availability. We will use reasonable care and provide notice where required by law for a material change that adversely affects paid Services.

10. Suspension and termination

You may stop using Caltra and delete your account at any time. We may suspend or terminate access for a material or repeated breach, security risk, fraud, unlawful use, or nonpayment, subject to notice where reasonably practicable and legally required. Terms that by nature should survive—such as ownership, disclaimers, accrued payment obligations, and liability limits—remain effective.

11. Disclaimers and liability

To the maximum extent permitted by law, the Services are provided “as is” and “as available,” and we disclaim implied warranties that can legally be disclaimed. Caltra does not warrant that nutrition data, AI output, estimates, or recommendations are accurate or suitable for a particular health outcome.

To the maximum extent permitted by law, Caltra is not liable for indirect, incidental, special, consequential, or punitive loss, or lost profits or data. Caltra’s aggregate liability arising from the Services will not exceed the greater of (a) the amount you paid Caltra for the Services during the 12 months before the event giving rise to the claim or (b) EUR 100. Nothing in these Terms excludes liability that cannot legally be excluded, including applicable consumer rights, fraud, gross negligence, or liability for death or personal injury where exclusion is prohibited.

12. Indemnity

To the extent permitted by law, you agree to indemnify Caltra against third-party claims arising from your unlawful use of the Services, your infringement of another person’s rights, or content you submit. This section does not apply to the extent a claim was caused by Caltra.

13. Governing law and disputes

These Terms are governed by the laws of Finland, without regard to conflict-of-law rules. Courts located in Helsinki, Finland have jurisdiction, unless mandatory consumer law allows you to bring a claim in your country of residence. If you are an EEA consumer, your mandatory local consumer protections remain unaffected.

Before filing a claim, contact support@getcaltra.com so we can try to resolve the issue informally. This does not limit any right to contact a regulator, consumer authority, or court.

14. Changes to these Terms

We may update these Terms. We will change the effective date and version and provide notice or request renewed acceptance when required. Continued use after a validly notified effective date constitutes acceptance only where permitted by law.

15. Contact